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Provider Stories

Literacy New York's support of our program is nothing short of invaluable. We manage a relatively small literacy program, and it's so comforting to know that we have access to the training resources provided to us by I20, LNY, and their always helpful staff. LNY is absolutely critical to our mission of providing educational services for those that need it most in our communities. Thank you, Literacy New York!"
Nick D'Aloisio
Program Coordinator
Literacy Volunteers of Chemung and Schuyler Counties

As a newly funded ALE program, Journey's End has had an extremely positive experience working with Literacy New York. This year has been very uncertain, however with the support of LNY and STAC we have navigated the challenges of remote education. Literacy New York is always quick to offer solutions and respond to inquiries. They are an invaluable resource for literacy programs.
Jacqueline Ashby
Director of Education
Journey’s End Refugee Services

Literacy New York has served a critical role in providing oversight and cohesiveness among Upstate NY literacy affiliates. By reviewing affiliates' data on monthly basis, they are helping to ensure all agencies, large or small, meet the requirements set forth in New York State contracting. They provide advice when needed and this helps all affiliates tremendously.
Literacy New York also has been instrumental in creating and administering "Intake to Outcomes", an online platform to train incoming volunteer tutors. This has contributed to our Agency's ability to train volunteers over a vast geographic area and ultimately help our agency serve more students. Without this platform and the continual support, we would not have been able to facilitate on our own given the lack of resources small nonprofits often face. 
Lastly, Literacy New York has assisted by setting NYS legislative advocacy messages, which has helped raise awareness and funding for affiliates. Advocacy is critically important, yet often overlooked by agencies that don't necessarily have the resources to commit. 
All of these examples give reason as to why Literacy New York plays a vital role in New York State. 
Tara Schafer
Executive Director
Literacy New York Buffalo-Niagara

LNY has been an invaluable resource of information to me as the Adult Literacy Coordinator for Steuben County. The combination of being spread thin in non-profit, literacy being ever-changing and having so much to learn at the outset is over-whelming and I know it would have been much more difficult had I not had LNY, specifically Kathy Houghton. On-line Tutor Training for programs in rural counties has saved money and retained tutors as there is no wait time from the initial contact to training. 
As we all know, data management is what keeps us all going and I took this program over in the middle of data and funding changes. ANYTIME, I had to contact Kathy (A LOT) she responded that day and if she did not have the answer she found it. There was so much stress relief knowing she could go in and see what was happening with my data and knowing I had a reliable, knowledgeable resource. With the assistance of LNY, I'm now able to concentrate on growing our program and getting the needs of learner's and tutors met. 
Wendy Harrison
Program Coordinator
Pro Action of Steuben and Yates, Inc.

LNY has helped Sullivan County Literacy to offer Tutor Training online which has increased our tutor trainers by at least 15% over the summer, a time when we would not usually be able to offer the training. It has also helped us to save hundreds of dollars in Tutor Trainer fees which for a small non profit, was a huge help.
By training tutors as soon as they inquire I have a better retention rate as well as a much smaller student waiting list.
As a new Director, LNY has also helped me to manage my data so that I do not have surprises come reporting time.
Angela Dutcher
Executive Director
Literacy Volunteers of Sullivan County