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Provider Stories

Literacy New York has served a critical role in providing oversight and cohesiveness among Upstate NY literacy affiliates. By reviewing affiliates' data on monthly basis, they are helping to ensure all agencies, large or small, meet the requirements set forth in New York State contracting. They provide advice when needed and this helps all affiliates tremendously.
Literacy New York also has been instrumental in creating and administering "Intake to Outcomes", an online platform to train incoming volunteer tutors. This has contributed to our Agency's ability to train volunteers over a vast geographic area and ultimately help our agency serve more students. Without this platform and the continual support, we would not have been able to facilitate on our own given the lack of resources small nonprofits often face. 
Lastly, Literacy New York has assisted by setting NYS legislative advocacy messages, which has helped raise awareness and funding for affiliates. Advocacy is critically important, yet often overlooked by agencies that don't necessarily have the resources to commit. 
All of these examples give reason as to why Literacy New York plays a vital role in New York State. 
Tara Schafer
Executive Director
Literacy New York Buffalo-Niagara

LNY has been an invaluable resource of information to me as the Adult Literacy Coordinator for Steuben County. The combination of being spread thin in non-profit, literacy being ever-changing and having so much to learn at the outset is over-whelming and I know it would have been much more difficult had I not had LNY, specifically Kathy Houghton. On-line Tutor Training for programs in rural counties has saved money and retained tutors as there is no wait time from the initial contact to training. 
As we all know, data management is what keeps us all going and I took this program over in the middle of data and funding changes. ANYTIME, I had to contact Kathy (A LOT) she responded that day and if she did not have the answer she found it. There was so much stress relief knowing she could go in and see what was happening with my data and knowing I had a reliable, knowledgeable resource. With the assistance of LNY, I'm now able to concentrate on growing our program and getting the needs of learner's and tutors met. 
Wendy Harrison
Program Coordinator
Pro Action of Steuben and Yates, Inc.

LNY has helped Sullivan County Literacy to offer Tutor Training online which has increased our tutor trainers by at least 15% over the summer, a time when we would not usually be able to offer the training. It has also helped us to save hundreds of dollars in Tutor Trainer fees which for a small non profit, was a huge help.
By training tutors as soon as they inquire I have a better retention rate as well as a much smaller student waiting list.
As a new Director, LNY has also helped me to manage my data so that I do not have surprises come reporting time.
Angela Dutcher
Executive Director
Literacy Volunteers of Sullivan County